Returns

ZARÉVA accepts returns of eligible unopened and unused products within 30 days of delivery. Products must be returned in their original condition and packaging.

For hygiene and safety reasons, opened, used, or tested skincare, body-care, and personal-care products cannot be returned. Candles and home fragrance products must also be unused and returned in their original packaging.

The following are final sale and are not eligible for return:

• Used or opened beauty products
• Gift cards
• Personalized or customized items
• Products marked final sale at the time of purchase

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or the wrong item was shipped.

Once an approved return is received and inspected, ZARÉVA will issue the refund to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

If an order arrives damaged, defective, or incorrect, please contact ZARÉVA within 7 days of delivery and include photographs of the item and packaging. We will review the issue and, when appropriate, provide a replacement or refund.

Please contact ZARÉVA before sending a return so that we can provide return instructions.